Avoiding Traps

Rather than information-gathering, try to actively listen to your client's concerns.
Don't be the expert. Do not assume that you have all the answers.
Don't jump ahead. Build a working collaboration and negotiate goals with your client before solving problems.
Don't label. Avoid trying to persuade a client to accept a diagnosis or label as this may be stigmatizing.
Don't blame. Blaming makes people defensive.
Keep off-topic chatter to a minimum. Too much off-topic conversation is not helpful or productive.
Be careful of your "fix-it" reflex. It may seem natural to go into "fix it" mode and provide advice or a solution when presented with a problem by a client without exploring client views, opinions, or readiness.